Cancellation Policy
Company Info
- Order Cancellation Timeframe:
1.1. You can request to cancel your order any time before it has been shipped from our facility. Once the order has been shipped, it is no longer eligible for cancellation.
- How to Request a cancellation:
2.1. To initiate an order cancellation, log in to your Al Ramil Al Abyad account and go to the "Order History" section.
2.2. Locate the specific order you wish to cancel and click on the "Request Cancellation" button.
2.3. Follow the on-screen instructions to submit your cancellation request.
2.4. Alternatively, you can contact our customer support team and provide them with your order details to assist you with the cancellation process.
- Cancellation Approval and Refunds:
3.1. If your cancellation request is received before the order is shipped, it will be processed immediately.
3.2. Upon approval of the cancellation request, we will initiate a refund using the original payment method used during the purchase.
3.3. Depending on your payment provider, it may take additional time for the refund to appear in your account.
- Cancellation after Shipment:
4.1. If you attempt to cancel your order after it has been shipped, the cancellation request will not be valid.
4.2. In such cases, please refer to our Return Policy link to the Return Policy page for information on how to return the item(s) and request a refund.
- Partial Order Cancellation:
5.1. If you wish to cancel only a part of your order, please contact our customer support team for assistance. We will do our best to accommodate your request based on the status of the items in your order.
- Contact Customer Support:
6.1. If you have any questions or need assistance with the cancellation process, please don't hesitate to reach out to our customer support team. You can contact us via contact details.
Note: This Cancellation Policy is subject to change without prior notice. We recommend reviewing this page before initiating any cancellations. The policy in effect at the time of your cancellation request will apply.
