Frequently Asked Questions (FAQ)
Company Info
1.What are refurbished goods?
Refurbished goods are pre-owned products that have been carefully inspected, tested, and restored to their original working condition by our team of skilled technicians. These products are an eco-friendly and cost-effective alternative to new gadgets.
2.How do I know if a product is refurbished?
All our refurbished products are clearly labeled as "Refurbished" in their product descriptions. Additionally, each item comes with a detailed condition report, outlining any cosmetic imperfections, if applicable.
3.Are refurbished goods reliable?
Yes, they are! Our refurbished goods undergo thorough testing and refurbishment processes to ensure they meet our stringent quality standards. We stand behind the quality of our products, and they come with a comprehensive warranty for your peace of mind.
4.What warranty do you offer on refurbished products?
We provide a standard warranty on all our refurbished goods, typically ranging from 30 days to 3 months , depending on the product category. Additionally, you have the option to purchase an Extended Warranty for further protection.
5.What is your return policy?
If you're not completely satisfied with your purchase, you can return the product within 7 days of delivery for a full refund or exchange. Please refer to our Return Policy for detailed instructions and requirements.
6.Can I trade in my old device for credit towards a refurbished product?
Absolutely! We offer a trade-in program that allows you to receive store credit for your old device. Simply visit our Trade-In page and follow the instructions to get an estimate for your trade-in.
7.Are accessories included with refurbished products?
Yes, all essential accessories required for the proper functioning of the product are included. However, non-essential accessories may not be included.
8.Do you offer international shipping?
Currently, we offer shipping within United Arab Emirates .
9.How can I track my order?
Once your order is shipped, we will provide you with a tracking number via email. You can use this number to track your order's status and estimated delivery date.
10.Can I cancel my order after it's been placed?
If your order has not been processed for shipping, you may request a cancellation. Please contact our customer support team as soon as possible for assistance.
11.Is my personal information secure on your website?
Absolutely! We take data security seriously and use industry-standard encryption to protect your personal information. For more details, please refer to our Privacy Policy.
12.How can I contact customer support?
Our customer support team is here to help! You can reach us through our Contact Us page or by emailing . We aim to respond to all inquiries within 24 hours.
