1.Eligibility for Returns:

1.1. We accept returns only within 7 days from the date of delivery for most products and 2 days in the case of refurbished goods . Please check the product page or your order confirmation email for specific return eligibility.

1.2. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received. It should not have any signs of wear and tear, damage, or alterations.

1.3. Some products are not eligible for returns due to hygiene or safety reasons. These products will be clearly marked as non-returnable on the product page.

2.Initiation of Return:

2.1. To initiate a return, log in to your Al Ramil Al Abyad  account and go to the "Order History" section.

2.2. Locate the specific order containing the product you wish to return and click on the "Return Items" button.

2.3. Follow the on-screen instructions to complete the return request, providing the required information.

3.Return Shipping:

3.1. For eligible returns, you will be responsible for shipping the product back to us. Please ensure that the item is securely packed to prevent any damage during transit.

3.2. We recommend using a reputable shipping service that provides tracking and insurance for your return shipment.

3.3. If the return is due to an error on our part (e.g., wrong item shipped, damaged product), we will provide a prepaid shipping label or reimburse you for the return shipping costs.

4.Inspection and Processing:

4.1. Upon receiving the returned item, our team will inspect it to ensure it meets the return eligibility criteria.

4.2. If the product meets our return policy conditions, we will process your refund or exchange within 7 business days.

5.Refunds:

5.1. Approved refunds will be issued using the original payment method used during the purchase.

5.2. Depending on your payment provider, it may take additional time for the refund to appear in your account.

6.Exchanges:

6.1. If you wish to exchange a product for a different size, color, or model, please follow the standard return procedure mentioned above and place a new order for the desired item.

6.2. Exchanged items will be subject to their eligibility for returns as per this policy.

7.Non-Returnable Items:

7.1. The following items are typically non-returnable unless received in a damaged or defective condition:

Personalized/customized products

Downloadable software or digital content

Perishable goods

Health and personal care items

Gift cards

8.Damaged or Defective Products:

8.1. If you receive a damaged or defective product, please contact our customer support team within 5 days of delivery. We will arrange for a replacement or issue a refund as appropriate.

9.Customer Support:

9.1. If you have any questions or need assistance with the return process, please don't hesitate to reach out to our customer support team.

Note: This Return Policy is subject to change without prior notice. We recommend reviewing this page before initiating any returns. The policy in effect at the time of your return request will apply.